Refund Folicy

Please read our refund and return policy carefully before placing an order.

At ELV8 Labs, we are committed to providing premium-quality products and excellent customer service. Please read our refund and return policy carefully before placing an order.

Order Cancellations

Orders may be cancelled before they have been processed or shipped. Once an order has been dispatched, it cannot be cancelled.

To request an order cancellation, please contact our support team as soon as possible.

Refund Eligibility

Refunds may be issued in the following circumstances:

You received the wrong item.
Your order arrived damaged during shipping.
Your order was incomplete or missing items.
Your order could not be fulfilled by our team.
Duplicate payments were made in error.

All refund requests must be submitted within 7 days of receiving your order.

Non-Refundable Items

We do not offer refunds or exchanges for:

Change of mind purchases.
Incorrect products ordered by the customer.
Products that have been opened, used, or altered.
Orders that have already been shipped unless they arrive damaged or incorrect.
Shipping charges (unless the error was made by us).

Damaged or Incorrect Orders

If you receive a damaged or incorrect item, please contact us within 48 hours of delivery and provide:

Your order number.
Clear photographs of the product and packaging.
A brief description of the issue.

Our team will review your request and provide an appropriate resolution, which may include a replacement, store credit, or refund.

Refund Process

Once your refund request has been approved, refunds will be processed to your original payment method.

Please allow 5–10 business days for the refund to appear in your account, depending on your payment provider.

Shipping Issues

We are not responsible for delays caused by:

Courier or postal service disruptions.
Incorrect shipping information provided by the customer.
Customs clearance procedures or international shipping delays.

However, we will do our best to assist you in resolving any shipping-related issues.

Contact Us

If you have any questions regarding our Refund Policy or wish to submit a refund request, please contact our customer support team.

Thank you for choosing ELV8 Labs.